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Customer 
Success 
Development

Your Blueprint to Reduce Churn & Increase Value

Let's Get Started
 

Framework is an EdTech industry leader for analyzing your current customer strategies and implementing customized solutions shaped for you by trusted experts

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UNLOCK SUCCESS AND DRIVE VALUE

We analyze the factors driving the adoption, long-term use, and renewal of your EdTech products. Our data-driven, experience-led insights, customized strategies aligned with your customer success model, and efficiently smooth onboarding bring demonstrable value.

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FUEL ADOPTION AND EXPAND BRAND ADVOCACY

Our experts map your current customer service approach, pinpointing areas for optimization and significant expansion opportunities. These trusted strategies are designed to reduce churn, boost successful product adoption, and emphasize value realization through brand advocacy without many common pitfalls such as gold plating.

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EXPERIENCE OUR EDTECH EXPERTISE

Framework’s team of professionals bring decades of experience leading successful products. Our in-depth understanding of the education landscape, combined with proven customer success tactics, ensures customized, solutions shaped to reflect your goals.

THE TOOLS YOU NEED TO SUCCEED

 

Our Project Management Toolkit comprises actionable resources to ensure successful, efficient outcomes.

 

We provide fee-free, customizable templates that improve planning, collaboration, tracking, and reporting. Our toolkit provides structure, enhances teamwork, and enables efficient progress monitoring..

 

Framework’s Project Management Toolkit provides industry-tested, expert-vetted strategies to ensure that expectations are set and that each customer has a consistent, positive experience throughout their Customer Journey.

Join EdTech industry leaders who trust Framework 
to adapt and scale their products with confidence.

Let’s Get Started!

Schedule an appointment to talk with our team now.

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Ⓒ 2024 Framework Consulting. All Rights Reserved.

20365 Exchange St. | Suite 200 | Ashburn, VA 20147

© 2024 by Framework